Thanks to Susan Bernstein for turning me on to the great work of Hilary Cottam and her London firm, Participle. Hilary Cottam seems to have a really clear vision of how design thinking and methodology can be used—by designers and others—to solve a variety of social problems. Here’s a link to an excellent FastCompany profile.
What I love about this story is that, in addition to having a remarkably fresh notion of how a design business can operate, Hilary also believes that designers must work in collaboration with other smart people to solve complex problems. In her setting, those other smart people include anthropologists, economists, entrepreneurs, psychologists, social scientists, among others. In the experience Lisa and I had growing HealthSimple, we relied heavily on a similar network of experts. It was the strength of this network and our willingness to collaborate that allowed us to navigate some really challenging situations.
Here’s a link to Hilary Cottam’s website. Merge will be all about seeking out people like Hilary who are challenging the conventions of design business.